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For any problem or difficulty you may find using Unforgettable!, our
technical team will answer to any question you might have.
Please send an e-mail to
Unforgettable support. Inside the e-mail body describe your problem
or difficulty. Please try to be as descriptive as possible. It
will be very helpful if you can send us a screenshot of the
problem.
Additionally you can force the software to record its activity
in a LOG file. |
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I sent you an email to request support, but I haven't
had any response.
We reply to all email
requiring for support with priority to the registered
users. Common reasons why you did not get an answer are:
- Your email spam filters have blocked our answer email.
Please check your email blocking rules.
- You have mistyped your email address. Please check the
email address.
- Your email was blocked by our email filters. Please
resend your question.
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How do I send you a screenshot of a technical problem
that I see?
A picture is worth 1000
words, they say. If you see something is wrong with the
program, press the "Print Screen" button on the
keyboard.
You have now placed a screenshot in the clipboard.
You can now go to Microsoft word or to Microsoft Paint
(Start >Accessories >Paint), PASTE the image in a new
file and send that file to us. |
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How do I force the software to record its activity
into the LOG file? By following the simple steps:
- Close Unforgettable!.
- Open the Unforgettable.ini file using Windows' Notepad
(or any text editor) and set the "Level=3" entry
under the "Debug" section.
- Launch Unforgettable!.
From now on the software's activity is recorded
inside the LOG file. When the problem occurs close Unforgettable!
and
attach the LOG file "Unforgettable.log", located in
Windows' temp directory, in an e-mail and send it to us. |
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